Job Duties Custom List 11-1011.00 — Chief Executives
- Represent organizations or promote their objectives at official functions, or delegate representatives to do so.
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- Represent their parties in negotiations with political executives or members of other parties, and when speaking with the media.
- Serve on commissions, investigative panels, study groups, and committees in order to examine specialized areas and recommend action.
- Promote the industries and products of their electoral districts.
- Represent their government at local, national, and international meetings and conferences.
- Negotiate with colleagues or members of other political parties in order to reconcile differing interests, and to create policies and agreements.
- Analyze and understand the local and national implications of proposed legislation.
- Appoint nominees to leadership posts, or approve such appointments.
- Confer with colleagues to formulate positions and strategies pertaining to pending issues.
- Debate the merits of proposals and bill amendments during floor sessions, following the appropriate rules of procedure.
- Develop expertise in subject matters related to committee assignments.
- Hear testimony from constituents, representatives of interest groups, board and commission members, and others with an interest in bills or issues under consideration.
- Keep abreast of the issues affecting constituents by making personal visits and phone calls, reading local newspapers, and viewing or listening to local broadcasts.
- Maintain knowledge of relevant national and international current events.
- Prepare drafts of amendments, government policies, laws, rules, regulations, budgets, programs and procedures.
- Read and review concerns of constituents or the general public and determine if governmental action is necessary.
- Review bills in committee, and make recommendations about their future.
- Seek federal funding for local projects and programs.
- Vote on motions, amendments, and decisions on whether or not to report a bill out from committee to the assembly floor.
- Write, prepare, and deliver statements for the Congressional Record.
- Alert constituents of government actions and programs by way of newsletters, personal appearances at town meetings, phone calls, and individual meetings.
- Attend receptions, dinners, and conferences to meet people, exchange views and information, and develop working relationships.
- Conduct "head counts" to help predict the outcome of upcoming votes.
- Determine campaign strategies for media advertising, positions on issues, and public appearances.
- Encourage and support party candidates for political office.
- Establish personal offices in local districts or states, and manage office staff.
- Evaluate the structure, efficiency, activities, and performance of government agencies.
- Organize and maintain campaign organizations and fundraisers, in order to raise money for election or re-election.
- Oversee expense allowances, ensuring that accounts are balanced at the end of each fiscal year.
- Speak to students to encourage and support the development of future political leaders.
- Make decisions that balance the perspectives of private citizens, public officials, and party leaders.
- Represent their parties in negotiations with political executives or members of other parties, and when speaking with the media.
- Serve on commissions, investigative panels, study groups, and committees in order to examine specialized areas and recommend action.
- Promote the industries and products of their electoral districts.
- Represent their government at local, national, and international meetings and conferences.
- Negotiate with colleagues or members of other political parties in order to reconcile differing interests, and to create policies and agreements.
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
- Confer with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
- Contract with architectural firms to draw up detailed plans for new structures.
- Prepare detailed budgets and financial reports for properties.
- Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
- Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
- Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
- Prepare and administer contracts for provision of property services, such as cleaning, maintenance, and security services.
- Act as liaisons between on-site managers or tenants and owners.
- Investigate complaints, disturbances, and violations and resolve problems, following management rules and regulations.
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
- Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
- Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors.
- Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
- Purchase building and maintenance supplies, equipment, or furniture.
- Review rents to ensure that they are in line with rental markets.
- Clean common areas, change light bulbs, and make minor property repairs.
- Determine and certify the eligibility of prospective tenants, following government regulations.
- Confer regularly with community association members to ensure their needs are being met.
- Analyze information on property values, taxes, zoning, population growth, and traffic volume and patterns to determine if properties should be acquired.
- Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.
- Negotiate short- and long-term loans to finance construction and ownership of structures.
- Negotiate with government leaders, businesses, special interest representatives, and utility companies to gain support for new projects and to eliminate potential obstacles.
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
- Confer with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
- Contract with architectural firms to draw up detailed plans for new structures.
- Represent institutions at community and campus events, in meetings with other institution personnel, and during accreditation processes.
- Promote the university by participating in community, state, and national events or meetings, and by developing partnerships with industry and secondary education institutions.
- Consult with government regulatory and licensing agencies to ensure the institution's conformance with applicable standards.
- Design or use assessments to monitor student learning outcomes.
- Recruit, hire, train, and terminate departmental personnel.
- Direct, coordinate, and evaluate the activities of personnel, including support staff engaged in administering academic institutions, departments, or alumni organizations.
- Advise students on issues such as course selection, progress toward graduation, and career decisions.
- Plan, administer, and control budgets, maintain financial records, and produce financial reports.
- Formulate strategic plans for the institution.
- Establish operational policies and procedures and make any necessary modifications, based on analysis of operations, demographics, and other research information.
- Provide assistance to faculty and staff in duties such as teaching classes, conducting orientation programs, issuing transcripts, and scheduling events.
- Prepare reports on academic or institutional data.
- Participate in faculty and college committee activities.
- Direct activities of administrative departments, such as admissions, registration, and career services.
- Appoint individuals to faculty positions, and evaluate their performance.
- Develop curricula, and recommend curricula revisions and additions.
- Participate in student recruitment, selection, and admission, making admissions recommendations when required to do so.
- Determine course schedules, and coordinate teaching assignments and room assignments to ensure optimum use of buildings and equipment.
- Teach courses within their department.
- Review student misconduct reports requiring disciplinary action, and counsel students regarding such reports.
- Review registration statistics, and consult with faculty officials to develop registration policies.
- Confer with other academic staff to explain and formulate admission requirements and course credit policies.
- Direct scholarship, fellowship, and loan programs, performing activities such as selecting recipients and distributing aid.
- Direct and participate in institutional fundraising activities, and encourage alumni participation in such activities.
- Coordinate the production and dissemination of university publications, such as course catalogs and class schedules.
- Write grants to procure external funding, and supervise grant-funded projects.
- Plan and promote sporting events and social, cultural, and recreational activities.
- Represent institutions at community and campus events, in meetings with other institution personnel, and during accreditation processes.
- Promote the university by participating in community, state, and national events or meetings, and by developing partnerships with industry and secondary education institutions.
- Consult with government regulatory and licensing agencies to ensure the institution's conformance with applicable standards.
- Contact organizations to explain services and facilities offered.
- Represent company at trade association meetings to promote products.
- Coordinate with the media to disseminate advertising.
- Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments, and advertising agencies.
- Inspect layouts and advertising copy, and edit scripts, audio, video, and other promotional material for adherence to specifications.
- Confer with department heads or staff to discuss topics such as contracts, selection of advertising media, or product to be advertised.
- Coordinate activities of departments, such as sales, graphic arts, media, finance, and research.
- Plan and execute advertising policies and strategies for organizations.
- Direct, motivate, and monitor the mobilization of a campaign team to advance campaign goals.
- Prepare budgets and submit estimates for program costs as part of campaign plan development.
- Monitor and analyze sales promotion results to determine cost effectiveness of promotion campaigns.
- Identify and develop contacts for promotional campaigns and industry programs that meet identified buyer targets, such as dealers, distributors, or consumers.
- Track program budgets, expenses, and campaign response rates to evaluate each campaign, based on program objectives and industry norms.
- Read trade journals and professional literature to stay informed on trends, innovations, and changes that affect media planning.
- Manage sales team, including setting goals, providing incentives, and evaluating employee performance.
- Prepare and negotiate advertising and sales contracts.
- Formulate plans to extend business with established accounts and to transact business as agent for advertising accounts.
- Train and direct workers engaged in developing and producing advertisements.
- Assemble and communicate with a strong, diverse coalition of organizations or public figures, securing their cooperation, support, and action, to further campaign goals.
- Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers.
- Direct and coordinate product research and development.
- Analyze marketing or sales trends to forecast future conditions.
- Analyze the effectiveness of marketing tactics or channels.
- Attend or participate in conferences, community events, and promotional events related to products or technologies.
- Conduct research on consumer opinions and buying habits, and identify target audiences for products, services, or technologies.
- Coordinate with marketing team members, graphic artists, and other workers to develop and implement marketing programs.
- Develop communications materials, advertisements, presentations, or public relations initiatives to promote awareness of products and services.
- Develop comprehensive marketing strategies, using knowledge of products and technologies, markets, and regulations.
- Devise or evaluate methods and procedures for collecting data, such as surveys, opinion polls, and questionnaires.
- Maintain portfolios of marketing campaigns, strategies, and other marketing products or ideas.
- Contact organizations to explain services and facilities offered.
- Represent company at trade association meetings to promote products.
- Coordinate with the media to disseminate advertising.
- Attend and participate in meetings of municipal councils or council committees.
- Represent organizations or promote their objectives at official functions, or delegate representatives to do so.
- Make presentations to legislative or other government committees regarding policies, programs, or budgets.
- Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems.
- Prepare budgets for approval, including those for funding or implementation of programs.
- Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
- Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services.
- Implement corrective action plans to solve organizational or departmental problems.
- Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
- Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Direct human resources activities, including the approval of human resource plans or activities, the selection of directors or other high-level staff, or establishment or organization of major departments.
- Appoint department heads or managers and assign or delegate responsibilities to them.
- Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
- Review reports submitted by staff members to recommend approval or to suggest changes.
- Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities.
- Establish departmental responsibilities and coordinate functions among departments and sites.
- Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.
- Serve as liaisons between organizations, shareholders, and outside organizations.
- Coordinate the development or implementation of budgetary control systems, recordkeeping systems, or other administrative control processes.
- Preside over, or serve on, boards of directors, management committees, or other governing boards.
- Organize or approve promotional campaigns.
- Nominate citizens to boards or commissions.
- Conduct or direct investigations or hearings to resolve complaints or violations of laws, or testify at such hearings.
- Direct or coordinate activities of businesses involved with buying or selling investment products or financial services.
- Prepare bylaws approved by elected officials, and ensure that bylaws are enforced.
- Review and analyze legislation, laws, or public policy and recommend changes to promote or support interests of the general population or special groups.
- Direct non-merchandising departments, such as advertising, purchasing, credit, or accounting.
- Refer major policy matters to elected representatives for final decisions.
- Direct or conduct studies or research on issues affecting areas of responsibility.
- Administer programs for selection of sites, construction of buildings, or provision of equipment or supplies.
- Attend and participate in meetings of municipal councils or council committees.
- Represent organizations or promote their objectives at official functions, or delegate representatives to do so.
- Make presentations to legislative or other government committees regarding policies, programs, or budgets.
- Speak to community groups to explain and interpret agency purposes, programs, and policies.
- Represent organizations in relations with governmental and media institutions.
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Direct activities of professional and technical staff members and volunteers.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Recruit, interview, and hire or sign up volunteers and staff.
- Research and analyze member or community needs to determine program directions and goals.
- Implement and evaluate staff, volunteer, or community training programs.
- Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
- Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
- Plan and administer budgets for programs, equipment, and support services.
- Direct fundraising activities and the preparation of public relations materials.
- Speak to community groups to explain and interpret agency purposes, programs, and policies.
- Represent organizations in relations with governmental and media institutions.
- Solicit industry-sponsored trials through contacts and professional organizations.
- Record adverse event and side effect data and confer with investigators regarding the reporting of events to oversight agencies.
- Collaborate with investigators to prepare presentations or reports of clinical study procedures, results, and conclusions.
- Maintain contact with sponsors to schedule and coordinate site visits or to answer questions about issues such as incomplete data.
- Contact outside health care providers and communicate with subjects to obtain follow-up information.
- Communicate with laboratories or investigators regarding laboratory findings.
- Contact industry representatives to ensure equipment and software specifications necessary for successful study completion.
- Schedule subjects for appointments, procedures, or inpatient stays as required by study protocols.
- Perform specific protocol procedures such as interviewing subjects, taking vital signs, and performing electrocardiograms.
- Assess eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with physicians and nurses.
- Prepare study-related documentation, such as protocol worksheets, procedural manuals, adverse event reports, institutional review board documents, or progress reports.
- Inform patients or caregivers about study aspects and outcomes to be expected.
- Monitor study activities to ensure compliance with protocols and with all relevant local, federal, and state regulatory and institutional polices.
- Oversee subject enrollment to ensure that informed consent is properly obtained and documented.
- Maintain required records of study activity including case report forms, drug dispensation records, or regulatory forms.
- Identify protocol problems, inform investigators of problems, or assist in problem resolution efforts, such as protocol revisions.
- Review proposed study protocols to evaluate factors such as sample collection processes, data management plans, or potential subject risks.
- Track enrollment status of subjects and document dropout information such as dropout causes and subject contact efforts.
- Code, evaluate, or interpret collected study data.
- Direct the requisition, collection, labeling, storage, or shipment of specimens.
- Instruct research staff in scientific and procedural aspects of studies including standards of care, informed consent procedures, or documentation procedures.
- Prepare for or participate in quality assurance audits conducted by study sponsors, federal agencies, or specially designated review groups.
- Order drugs or devices necessary for study completion.
- Participate in the development of study protocols including guidelines for administration or data collection procedures.
- Confer with health care professionals to determine the best recruitment practices for studies.
- Review scientific literature, participate in continuing education activities, or attend conferences and seminars to maintain current knowledge of clinical studies affairs and issues.
- Organize space for study equipment and supplies.
- Develop advertising and other informational materials to be used in subject recruitment.
- Dispense medical devices or drugs, and calculate dosages and provide instructions as necessary.
- Arrange for research study sites and determine staff or equipment availability.
- Interpret protocols and advise treating physicians on appropriate dosage modifications or treatment calculations based on patient characteristics.
- Register protocol patients with appropriate statistical centers as required.
- Participate in preparation and management of research budgets and monetary disbursements.
- Solicit industry-sponsored trials through contacts and professional organizations.
- Record adverse event and side effect data and confer with investigators regarding the reporting of events to oversight agencies.
- Collaborate with investigators to prepare presentations or reports of clinical study procedures, results, and conclusions.
- Maintain contact with sponsors to schedule and coordinate site visits or to answer questions about issues such as incomplete data.
- Contact outside health care providers and communicate with subjects to obtain follow-up information.
- Communicate with laboratories or investigators regarding laboratory findings.
- Contact industry representatives to ensure equipment and software specifications necessary for successful study completion.
- Represent organizations before domestic or international regulatory agencies on major policy matters or decisions regarding company products.
- Provide responses to regulatory agencies regarding product information or issues.
- Evaluate new software publishing systems and confer with regulatory agencies concerning news or updates on electronic publishing of submissions.
- Develop regulatory strategies and implementation plans for the preparation and submission of new products.
- Review all regulatory agency submission materials to ensure timeliness, accuracy, comprehensiveness, or compliance with regulatory standards.
- Direct the preparation and submission of regulatory agency applications, reports, or correspondence.
- Investigate product complaints and prepare documentation and submissions to appropriate regulatory agencies as necessary.
- Provide regulatory guidance to departments or development project teams regarding design, development, evaluation, or marketing of products.
- Manage activities such as audits, regulatory agency inspections, or product recalls.
- Communicate regulatory information to multiple departments and ensure that information is interpreted correctly.
- Maintain current knowledge of relevant regulations, including proposed and final rules.
- Formulate or implement regulatory affairs policies and procedures to ensure that regulatory compliance is maintained or enhanced.
- Direct documentation efforts to ensure compliance with domestic and international regulations and standards.
- Review materials such as marketing literature or user manuals to ensure that regulatory agency requirements are met.
- Participate in the development or implementation of clinical trial protocols.
- Implement or monitor complaint processing systems to ensure effective and timely resolution of all complaint investigations.
- Establish procedures or systems for publishing document submissions in hardcopy or electronic formats.
- Establish regulatory priorities or budgets and allocate resources and workloads.
- Train staff in regulatory policies or procedures.
- Develop and maintain standard operating procedures or local working practices.
- Contribute to the development or implementation of business unit strategic and operating plans.
- Monitor regulatory affairs activities to ensure their alignment with corporate sustainability or green initiatives.
- Coordinate internal discoveries and depositions with legal department staff.
- Monitor emerging trends regarding industry regulations to determine potential impacts on organizational processes.
- Develop relationships with state or federal environmental regulatory agencies to learn about and analyze the potential impacts of proposed environmental policy regulations.
- Monitor regulatory affairs trends related to environmental issues.
- Evaluate regulatory affairs aspects that are specifically green, such as the use of toxic substances in packaging, carbon footprinting issues, or green policy implementation.
- Represent organizations before domestic or international regulatory agencies on major policy matters or decisions regarding company products.
- Provide responses to regulatory agencies regarding product information or issues.
- Evaluate new software publishing systems and confer with regulatory agencies concerning news or updates on electronic publishing of submissions.
- Perform marketing and public relations activities.
- Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Greet and register guests.
- Monitor the revenue activity of the hotel or facility.
- Manage and maintain temporary or permanent lodging facilities.
- Train staff members.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Assign duties to workers, and schedule shifts.
- Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
- Interview and hire applicants.
- Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
- Collect payments and record data pertaining to funds and expenditures.
- Develop and implement policies and procedures for the operation of a department or establishment.
- Prepare required paperwork pertaining to departmental functions.
- Show, rent, or assign accommodations.
- Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
- Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
- Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
- Book tickets for guests for local tours and attractions.
- Perform marketing and public relations activities.
- Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
- Advocate for new schools to be built, or for existing facilities to be repaired or remodeled.
- Meet with federal, state, and local agencies to stay abreast of policies and to discuss improvements for education programs.
- Evaluate curricula, teaching methods, and programs to determine their effectiveness, efficiency, and use, and to ensure compliance with federal, state, and local regulations.
- Observe teaching methods and examine learning materials to evaluate and standardize curricula and teaching techniques and to determine areas for improvement.
- Counsel and provide guidance to students regarding personal, academic, vocational, or behavioral issues.
- Collaborate with teachers to develop and maintain curriculum standards, develop mission statements, and set performance goals and objectives.
- Direct and coordinate activities of teachers, administrators, and support staff at schools, public agencies, and institutions.
- Recruit, hire, train, and evaluate primary and supplemental staff.
- Confer with parents and staff to discuss educational activities, policies, and student behavior or learning problems.
- Enforce discipline and attendance rules.
- Create school improvement plans, using student performance data.
- Set educational standards and goals, and help establish policies and procedures to carry them out.
- Plan and lead professional development activities for teachers, administrators, and support staff.
- Participate in special education-related activities, such as attending meetings and providing support to special educators throughout the district.
- Plan and develop instructional methods and content for educational, vocational, or student activity programs.
- Determine the scope of educational program offerings, and prepare drafts of course schedules and descriptions to estimate staffing and facility requirements.
- Prepare and submit budget requests and recommendations, or grant proposals to solicit program funding.
- Recommend personnel actions related to programs and services.
- Review and approve new programs, or recommend modifications to existing programs, submitting program proposals for school board approval as necessary.
- Develop partnerships with businesses, communities, and other organizations to help meet identified educational needs and to provide school-to-work programs.
- Review and interpret government codes, and develop programs to ensure adherence to codes and facility safety, security, and maintenance.
- Determine allocations of funds for staff, supplies, materials, and equipment, and authorize purchases.
- Direct and coordinate school maintenance services and the use of school facilities.
- Organize and direct committees of specialists, volunteers, and staff to provide technical and advisory assistance for programs.
- Prepare, maintain, or oversee the preparation and maintenance of attendance, activity, planning, or personnel reports and records.
- Mentor and support administrative staff members, such as superintendents and principals.
- Establish, coordinate, and oversee particular programs across school districts, such as programs to evaluate student academic achievement.
- Coordinate and direct extracurricular activities and programs, such as after-school events and athletic contests.
- Plan, coordinate, and oversee school logistics programs, such as bus and food services.
- Teach classes or courses to students.
- Write articles, manuals, and other publications, and assist in the distribution of promotional literature about facilities and programs.
- Collect and analyze survey data, regulatory information, and data on demographic and employment trends to forecast enrollment patterns and curriculum change needs.
- Advocate for new schools to be built, or for existing facilities to be repaired or remodeled.
- Meet with federal, state, and local agencies to stay abreast of policies and to discuss improvements for education programs.
- Solicit sales of new or additional services or products.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Solicit sales of new or additional services or products.
- Promote company products, services, and savings plans when appropriate.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Update directory information.
- Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Interrupt busy lines if an emergency warrants.
- Provide assistance for customers with special billing requests.
- Provide relay service for users who are deaf or hard of hearing.
- Keep records of calls placed and received, and of related toll charges.
- Promote company products, services, and savings plans when appropriate.
- Direct marketing, advertising, or other customer recruitment efforts.
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Participate in continuing education to stay abreast of industry trends and developments.
- Inform management about problems, such as employee disputes.
- Arrange worker breaks to ensure services are adequately staffed throughout each shift.
- Apply customer feedback to service improvement efforts.
- Inform workers about interests or special needs of specific groups.
- Requisition necessary supplies, equipment, or services.
- Direct marketing, advertising, or other customer recruitment efforts.
- Represent company at trade association meetings to promote products.
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
- Resolve customer complaints regarding sales and service.
- Review operational records and reports to project sales and determine profitability.
- Oversee regional and local sales managers and their staffs.
- Determine price schedules and discount rates.
- Prepare budgets and approve budget expenditures.
- Monitor customer preferences to determine focus of sales efforts.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Direct, coordinate, and review sales and service accounting and record-keeping, as well as receiving and shipping.
- Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
- Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
- Confer with potential customers regarding equipment needs, and advise customers on types of equipment to purchase.
- Assess marketing potential of new and existing store locations, considering statistics and expenditures.
- Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
- Direct foreign sales and service outlets of an organization.
- Represent company at trade association meetings to promote products.
- Recommend and sell lotions, tonics, or other cosmetic supplies.
- Clean and sterilize scissors, combs, clippers, and other instruments.
- Drape and pin protective cloths around customers' shoulders.
- Cut and trim hair according to clients' instructions or current hairstyles, using clippers, combs, hand-held blow driers, and scissors.
- Question patrons regarding desired services and haircut styles.
- Clean work stations and sweep floors.
- Apply lather and shave beards or neck and temple hair contours, using razors.
- Record services provided on cashiers' tickets or receive payment from customers.
- Shape and trim beards and moustaches, using scissors.
- Perform clerical and administrative duties such as keeping records, paying bills, and hiring and supervising personnel.
- Stay informed of the latest styles and hair care techniques.
- Suggest treatments to alleviate hair problems.
- Order supplies.
- Shampoo hair.
- Provide skin care and nail treatments.
- Keep card files on clientele, recording notes of work done, products used and fees charged after each visit.
- Curl, color, or straighten hair, using special chemical solutions and equipment.
- Provide face, neck, and scalp massages.
- Recommend and sell lotions, tonics, or other cosmetic supplies.
- Promote and sell nail care products.
- Clean and sanitize tools and work environment.
- Apply undercoat and clear or colored polish onto nails with brush.
- Maintain supply inventories and records of client services.
- Shape and smooth ends of nails, using scissors, files, or emery boards.
- Prepare nail cuticles with water and oil, using cuticle knives to push back cuticles and scissors or nippers to trim cuticles.
- Prepare customers' nails in soapy water, using swabs, files, and orange sticks.
- Remove previously applied nail polish, using liquid remover and swabs.
- Use rotary abrasive wheels to shape and smooth nails or artificial extensions.
- Schedule client appointments and accept payments.
- Assess the condition of clients' hands, remove dead skin, and massage hands.
- Roughen surfaces of fingernails, using abrasive wheel.
- Advise clients on nail care and use of products and colors.
- Treat nails to repair or improve strength and resilience by wrapping.
- Extend nails using powder, solvent, and paper forms attached to tips of customers' fingers to support and shape artificial nails.
- Polish nails, using powdered polish and buffer.
- Whiten underside of nails with white paste or pencils.
- Decorate clients' nails by piercing or attaching ornaments or designs.
- Promote and sell nail care products.
- Solicit project support by conferring with officials or providing information to the public.
- Manage the coordination and overall integration of technical activities in architecture or engineering projects.
- Direct, review, or approve project design changes.
- Consult or negotiate with clients to prepare project specifications.
- Prepare budgets, bids, or contracts.
- Present and explain proposals, reports, or findings to clients.
- Confer with management, production, or marketing staff to discuss project specifications or procedures.
- Assess project feasibility by analyzing technology, resource needs, or market demand.
- Review, recommend, or approve contracts or cost estimates.
- Develop or implement policies, standards, or procedures for engineering and technical work.
- Establish scientific or technical goals within broad outlines provided by top management.
- Direct recruitment, placement, and evaluation of architecture or engineering project staff.
- Perform administrative functions, such as reviewing or writing reports, approving expenditures, enforcing rules, or purchasing of materials or services.
- Develop or implement programs to improve sustainability or reduce the environmental impacts of engineering or architecture activities or operations.
- Evaluate the environmental impacts of engineering, architecture, or research and development activities.
- Plan or direct the installation, testing, operation, maintenance, or repair of facilities or equipment.
- Identify environmental threats or opportunities associated with the development and launch of new technologies.
- Plan, direct, or coordinate survey work with other project activities.
- Evaluate environmental regulations or social pressures related to environmental issues to inform strategic or operational decision-making.
- Solicit project support by conferring with officials or providing information to the public.
- Market or promote the casino to bring in business.
- Resolve customer complaints regarding problems, such as payout errors.
- Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
- Track supplies of money to tables and perform any required paperwork.
- Explain and interpret house rules, such as game rules or betting limits.
- Prepare work schedules and station arrangements and keep attendance records.
- Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
- Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
- Train new workers or evaluate their performance.
- Interview and hire workers.
- Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
- Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
- Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
- Set and maintain a bank and table limit for each game.
- Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
- Record, collect, or pay off bets, issuing receipts as necessary.
- Notify board attendants of table vacancies so that waiting patrons can play.
- Monitor credit extended to players.
- Market or promote the casino to bring in business.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Recommend merchandise or services that will meet customers' needs.
- Inspect outgoing work for compliance with customers' specifications.
- Receive and respond to customer complaints.
- Check inventory records to determine availability of requested merchandise.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Compute total charges for merchandise or services and shipping charges.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- File copies of orders received, or post orders on records.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Prepare invoices, shipping documents, and contracts.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Adjust inventory records to reflect product movement.
- Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
- Calculate and compile order-related statistics, and prepare reports for management.
- Recommend type of packing or labeling needed on order.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Solicit tour patronage and sell souvenirs.
- Describe tour points of interest to group members, and respond to questions.
- Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as industrial establishments, public buildings, or art galleries.
- Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
- Conduct educational activities for school children.
- Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.
- Provide directions and other pertinent information to visitors.
- Select travel routes and sites to be visited based on knowledge of specific areas.
- Provide for physical safety of groups, performing such activities as providing first aid or directing emergency evacuations.
- Assemble and check the required supplies and equipment prior to departure.
- Greet and register visitors, and issue any required identification badges or safety devices.
- Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
- Drive motor vehicles to transport visitors to establishments and tour site locations.
- Train other guides and volunteers.
- Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing.
- Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment.
- Collect fees and tickets from group members.
- Perform clerical duties, such as filing, typing, operating switchboards, or routing mail and messages.
- Speak foreign languages to communicate with foreign visitors.
- Solicit tour patronage and sell souvenirs.
- Promote health clubs through membership sales, and record member information.
- Observe participants and inform them of corrective measures necessary for skill improvement.
- Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements.
- Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants' capabilities and limitations.
- Offer alternatives during classes to accommodate different levels of fitness.
- Teach proper breathing techniques used during physical exertion.
- Monitor participants' progress and adapt programs as needed.
- Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.
- Instruct participants in maintaining exertion levels to maximize benefits from exercise routines.
- Teach and demonstrate use of gymnastic and training equipment, such as trampolines and weights.
- Administer emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured persons to physicians.
- Provide students with information and resources regarding nutrition, weight control, and lifestyle issues.
- Maintain equipment inventories, and select, store, or issue equipment as needed.
- Maintain fitness equipment.
- Plan physical education programs to promote development of participants' physical attributes and social skills.
- Conduct therapeutic, recreational, or athletic activities.
- Teach individual and team sports to participants through instruction and demonstration, using knowledge of sports techniques and of participants' physical capabilities.
- Advise clients about proper clothing and shoes.
- Advise participants in use of heat or ultraviolet treatments and hot baths.
- Massage body parts to relieve soreness, strains, and bruises.
- Organize and conduct competitions and tournaments.
- Promote health clubs through membership sales, and record member information.
- Promote particular destinations, tour packages, and other travel services.
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Trace lost, delayed, or misdirected baggage for customers.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Provide boarding or disembarking assistance to passengers needing special assistance.
- Confer with customers to determine their service requirements and travel preferences.
- Announce arrival and departure information, using public address systems.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Keep information facilities clean during operation.
- Provide clients with assistance in preparing required travel documents and forms.
- Prepare customer invoices and accept payment.
- Open or close information facilities.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
- Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
- Promote particular destinations, tour packages, and other travel services.
- Represent organization at personnel-related hearings and investigations.
- Direct preparation and distribution of written and verbal information to inform employees of benefits, compensation, and personnel policies.
- Design, evaluate, and modify benefits policies to ensure that programs are current, competitive, and in compliance with legal requirements.
- Fulfill all reporting requirements of all relevant government rules and regulations, including the Employee Retirement Income Security Act (ERISA).
- Analyze compensation policies, government regulations, and prevailing wage rates to develop competitive compensation plan.
- Identify and implement benefits to increase the quality of life for employees by working with brokers and researching benefits issues.
- Manage the design and development of tools to assist employees in benefits selection, and to guide managers through compensation decisions.
- Administer, direct, and review employee benefit programs, including the integration of benefit programs following mergers and acquisitions.
- Mediate between benefits providers and employees, such as by assisting in handling employees' benefits-related questions or taking suggestions.
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
- Prepare detailed job descriptions and classification systems and define job levels and families, in partnership with other managers.
- Develop methods to improve employment policies, processes, and practices, and recommend changes to management.
- Formulate policies, procedures and programs for recruitment, testing, placement, classification, orientation, benefits and compensation, and labor and industrial relations.
- Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.
- Plan and conduct new-employee orientations to foster positive attitude toward organizational objectives.
- Prepare budgets for personnel operations.
- Negotiate bargaining agreements.
- Prepare personnel forecasts to project employment needs.
- Maintain records and compile statistical reports concerning personnel-related data, such as hires, transfers, performance appraisals, and absenteeism rates.
- Analyze statistical data and reports to identify and determine causes of personnel problems, and develop recommendations for improvement of organization's personnel policies and practices.
- Contract with vendors to provide employee services, such as food services, transportation, or relocation service.
- Advise management on such matters as equal employment opportunity, sexual harassment, and discrimination.
- Represent organization at personnel-related hearings and investigations.
- Demonstrate and sell hair care products and cosmetics.
- Keep work stations clean and sanitize tools, such as scissors and combs.
- Bleach, dye, or tint hair, using applicator or brush.
- Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type, and facial features, using clippers, scissors, trimmers and razors.
- Schedule client appointments.
- Update and maintain customer information records, such as beauty services provided.
- Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Shampoo, rinse, condition, and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
- Operate cash registers to receive payments from patrons.
- Order, display, and maintain supplies.
- Comb, brush, and spray hair or wigs to set style.
- Develop new styles and techniques.
- Apply water or setting, straightening or waving solutions to hair, and use curlers, rollers, hot combs and curling irons to press and curl hair.
- Shape eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis or wax.
- Shave, trim, and shape beards and moustaches.
- Train or supervise other hairstylists, hairdressers, and assistants.
- Massage and treat scalp for hygienic and remedial purposes, using hands, fingers, or vibrating equipment.
- Administer therapeutic medication and advise patron to seek medical treatment for chronic or contagious scalp conditions.
- Recommend and explain the use of cosmetics, lotions, and creams to soften and lubricate skin and enhance and restore natural appearance.
- Clean, shape, and polish fingernails and toenails, using files and nail polish.
- Give facials to patrons, using special compounds, such as lotions and creams.
- Attach wigs or hairpieces to model heads and dress wigs and hairpieces according to instructions, samples, sketches or photographs.
- Demonstrate and sell hair care products and cosmetics.
- Participate in community activities for funeral home promotion or other purposes.
- Oversee the preparation and care of the remains of people who have died.
- Obtain information needed to complete legal documents, such as death certificates or burial permits.
- Perform embalming duties, as necessary.
- Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
- Remove deceased remains from place of death.
- Contact cemeteries to schedule the opening and closing of graves.
- Plan, schedule, or coordinate funerals, burials, or cremations, arranging details such as floral delivery or the time and place of services.
- Close caskets and lead funeral corteges to churches or burial sites.
- Provide information on funeral service options, products, or merchandise, and maintain a casket display area.
- Offer counsel and comfort to bereaved families or friends.
- Direct preparations and shipment of bodies for out-of-state burial.
- Discuss and negotiate prearranged funerals with clients.
- Maintain financial records, order merchandise, or prepare accounts.
- Provide or arrange transportation between sites for the remains, mourners, pallbearers, clergy, or flowers.
- Arrange for clergy members to perform needed services.
- Plan placement of caskets at funeral sites or place or adjust lights, fixtures, or floral displays.
- Clean funeral home facilities and grounds.
- Manage funeral home operations, including the hiring, training, or supervision of embalmers, funeral attendants, or other staff.
- Inform survivors of benefits for which they may be eligible.
- Arrange for pallbearers or inform pallbearers or honorary groups of their duties.
- Receive or usher people to their seats for services.
- Participate in community activities for funeral home promotion or other purposes.
- Sell funeral services, products, or merchandise to clients.
- Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
- Schedule funerals, burials, or cremations.
- Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.
- Offer counsel and comfort to families and friends of the deceased.
- Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
- Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
- Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
- Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
- Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
- Negotiate contracts for prearranged funeral services.
- Explain goals, policies, or procedures to staff members.
- Schedule work hours for funeral home or contract employees.
- Set prices or credit terms for funeral products or services.
- Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
- Interview and hire new employees.
- Identify skill development needs for funeral home staff.
- Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
- Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
- Attend or make presentations at community events to promote funeral home services or build community relationships.
- Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
- Conduct market research and analyze industry trends.
- Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
- Sell funeral services, products, or merchandise to clients.
- Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies.
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
- Assess the needs and interests of individuals and groups and plan activities accordingly, given the available equipment or facilities.
- Manage the daily operations of recreational facilities.
- Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary.
- Complete and maintain time and attendance forms and inventory lists.
- Explain principles, techniques, and safety procedures to participants in recreational activities and demonstrate use of materials and equipment.
- Direct special activities or events, such as aquatics, gymnastics, or performing arts.
- Supervise and coordinate the work activities of personnel, such as training staff members and assigning work duties.
- Evaluate recreation areas, facilities, and services to determine if they are producing desired results.
- Document individuals' progress toward meeting their treatment goals.
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
- Confer with management to discuss and resolve participant complaints.
- Meet with staff to discuss rules, regulations, and work-related problems.
- Oversee the purchase, planning, design, construction, and upkeep of recreation facilities and areas.
- Encourage participants to develop their own activities and leadership skills through group discussions.
- Meet and collaborate with agency personnel, community organizations, and other professional personnel to plan balanced recreational programs for participants.
- Provide for entertainment and set up related decorations and equipment.
- Serve as liaison between park or recreation administrators and activity instructors.
- Schedule maintenance and use of facilities.
- Conduct individual in-room visits with residents.
- Develop treatment goals for individuals based on their assessments.
- Evaluate staff performance, recording evaluations on appropriate forms.
- Take residents on community outings.
- Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies.
- Represent organization at personnel-related hearings and investigations.
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Advise managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes.
- Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
- Negotiate bargaining agreements and help interpret labor contracts.
- Identify staff vacancies and recruit, interview, and select applicants.
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
- Prepare personnel forecast to project employment needs.
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.
- Investigate and report on industrial accidents for insurance carriers.
- Administer compensation, benefits, and performance management systems, and safety and recreation programs.
- Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
- Plan, organize, direct, control, or coordinate the personnel, training, or labor relations activities of an organization.
- Allocate human resources, ensuring appropriate matches between personnel.
- Oversee the evaluation, classification, and rating of occupations and job positions.
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
- Analyze training needs to design employee development, language training, and health and safety programs.
- Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.
- Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
- Prepare and follow budgets for personnel operations.
- Conduct exit interviews to identify reasons for employee termination.
- Develop, administer, and evaluate applicant tests.
- Develop or administer special projects in areas such as pay equity, savings bond programs, day care, and employee awards.
- Contract with vendors to provide employee services, such as food service, transportation, or relocation service.
- Provide terminated employees with outplacement or relocation assistance.
- Represent organization at personnel-related hearings and investigations.
- Attend community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships.
- Identify and build relationships with potential donors.
- Secure commitments of participation or donation from individuals or corporate donors.
- Write and send letters of thanks to donors.
- Solicit cash or in-kind donations or sponsorships from individual, business, or government donors.
- Create or update donor databases.
- Develop strategies to encourage new or increased contributions.
- Develop or implement fundraising activities, such as annual giving campaigns or direct mail programs.
- Compile or develop materials to submit to granting or other funding organizations.
- Conduct research to identify the goals, net worth, charitable donation history, or other data related to potential donors, potential investors, or general donor markets.
- Develop fundraising activity plans that maximize participation or contributions and minimize costs.
- Direct or supervise fundraising staff, including volunteer staff members.
- Establish fundraising or participation goals for special events or specified time periods.
- Monitor progress of fundraising drives.
- Recruit sponsors, participants, or volunteers for fundraising events.
- Contact corporate representatives, government officials, or community leaders to increase awareness of organizational causes, activities, or needs.
- Write reports or prepare presentations to communicate fundraising program data.
- Explain the tax advantages of contributions to potential donors.
- Design or produce materials such as posters, Web sites, or newsletters to promote, market, or advertise fundraising events.
- Write speeches, press releases, or other promotional materials to increase awareness of the causes, missions, or goals of organizations seeking funds.
- Monitor budgets, expense reports, or other financial data for fundraising organizations.
- Plan and direct special events for fundraising, such as silent auctions, dances, golf events, or walks.
- Direct or coordinate Web-based fundraising activities, such as online auctions or donation Web sites.
- Secure speakers for charitable events, community meetings, or conferences to increase awareness of charitable, nonprofit, or political causes.
- Develop corporate fundraising programs, such as employer gift-matching.
- Coordinate transportation or delivery of materials, supplies, or donations for fundraising events.
- Develop and maintain media contact lists.
- Prepare materials such as fundraising envelopes, bid sheets, or gift bags for charitable events.
- Attend community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships.
